Customer Journey Map Kit
Ready-to-use journey map templates and worksheets to see the full customer path and plan improvements.
Coming SoonThis product is in development and is not available for purchase yet.
You’re guessing about what customers experience.
- You can see individual interactions, but not the full customer path.
- Problems between customer touchpoints go unnoticed.
- Your team needs a shared view of what to improve.
How it will work.
The journey map kit will help your team see the full customer path, from first awareness through purchase, onboarding, ongoing service, and renewal or referral. Templates for all five stages will capture what customers do, think, and feel at each step. The touchpoint inventory will list every channel involved, the pain point tracker will record where effort and confusion build up, and the opportunity finder and action plan worksheet will turn those insights into specific improvements with clear owners.
What’s taking shape.
PDF templates + worksheets for your team to work through independently. Consultancy services are separate.
- Journey map templates for all 5 stages
- Touchpoint inventory
- Pain point tracker
- Opportunity finder
- Action plan worksheet
For the people doing the work.
- CX professionals mapping the customer experience
- Product managers reviewing how customers use their product
- Founders who want to see the full customer path
Customer Journey Map Kit
Need help with your customer experience before this launches? Let’s talk.